Privacy & Security
At Second Phase Electronics, your privacy is our priority. We use industry-standard SSL encryption on all transactions to ensure that your personal and financial data is protected at every step. Any information collected is used solely to improve customer service, support your order, and enhance the experience on secondphaseelectronics.com.
We never sell, rent, or share your data with third-party marketers. All customer information is stored securely and accessed only when necessary.
Product Sourcing
Second Phase Electronics offers a wide range of high-value equipment sourced from trusted, professional environments. While we do not disclose individual sources, much of our inventory originates from sectors such as institutional research, medical facilities, industrial operations, and advanced technology infrastructure.
Because of this, many items are unique, specialized, and built for performance. Some may show cosmetic wear consistent with prior use, but they represent strong value in terms of quality and function.
Pricing
We price our items competitively based on condition, functionality, and market availability. If a product does not have a listed price or you wish to negotiate, please reach out to our team directly.
Orders shipped within Massachusetts are subject to 6.25% sales tax. For PayPal transactions, we only accept verified PayPal accounts to help ensure a smooth and secure process.
Warranty Policy
Unless explicitly stated in the product description, all items are sold as-is without warranty. We make every effort to provide accurate descriptions and photos so that you can make informed decisions.
Any item sold as tested, refurbished, or guaranteed will clearly state so on its individual listing. Otherwise, assume the product is untested and sold without guarantee or warranty. This is standard policy for secondphaseelectronics.com and helps us offer deeply discounted pricing on surplus inventory.
Testing & Calibration
Many of our items are untested and priced accordingly. Testing may be available on select products for an additional fee, payable in advance and non-refundable. Please inquire prior to purchase if you require testing.
We do not provide calibration services. If calibration is required, buyers must make their own arrangements after delivery.
Returns
Products sold as “Untested,” “Parts Only,” or “As-Is” are final sale and not eligible for return. These items are listed clearly and priced based on their status.
If you receive an incorrect item or one that significantly deviates from the listing, contact us within 5 business days of delivery at support@secondphaseelectronics.com. Include your order number and details about the issue.
Returns must be authorized in advance and shipped within 7 business days of approval. Items must be returned in original condition and packaging. A 20% restocking fee applies to most returned items unless an error was made on our part.
Unauthorized or late returns may be refused.
Shipping
We ship via UPS, FedEx, and major freight carriers, depending on item size and destination. Most orders are processed and shipped within 1 business day of payment clearance. Orders placed before 2:00 PM EST often ship the same day.
We do not ship to PO Boxes or APO addresses.
All shipments made under our carrier accounts are insured for full value unless a written waiver is signed by the buyer. Fragile or oversized items may require custom packing or additional handling fees, which will be communicated prior to shipment.
Local pickup is available from our warehouse by appointment after payment has been received in full.
Freight & Damaged Goods
Larger and heavier items are shipped via freight. Custom crating, palletizing, or protective packaging may require an additional handling fee. We will provide a quote at the time of purchase.
If an item arrives damaged, it must be reported to the carrier immediately. Damage should be noted on the delivery receipt, and photographs of all packaging and the item must be taken to support the claim. Claims for concealed damage must be made within 5 business days of receipt.
Buyers who opt out of our recommended freight or packing methods may be required to sign a release of liability.
International Orders
We proudly ship worldwide unless restricted by law or manufacturer policy. Import taxes, customs duties, and other fees are not included in the item price or shipping cost. These charges are the responsibility of the buyer.
All international payments must be made via wire transfer, and a $40 processing fee will be applied. Bank information will be provided at checkout. Items flagged for U.S. export restrictions cannot be shipped outside the country. Such orders will be canceled and refunded.
Please contact shipping@secondphaseelectronics.com for questions regarding international shipments or documentation.
Payment Terms
All orders must be paid in full prior to shipment unless written credit terms have been approved. Net 15 terms may be extended to eligible institutional or commercial accounts with an established payment history.
Late payments are subject to a 7.5% monthly finance charge.
Failure to pay on time may result in account suspension and loss of purchasing privileges.
Order Cancellations
Orders may be canceled if they have not yet shipped. Once an order is in transit or prepared for freight pickup, cancellations are no longer possible. Deposits for special orders or custom handling are non-refundable.
Disclaimer & Limits of Liability
All items listed on secondphaseelectronics.com are described to the best of our ability. However, it is the buyer’s responsibility to review all details and images before purchase. If you have questions, please contact us before placing an order.
By completing a purchase, the buyer acknowledges that items are being sold as-is and agrees to hold harmless Second Phase Electronics, its employees, and affiliates from any and all liability related to the use, performance, or failure of any product.
We are not responsible for typographical, clerical, or listing errors and reserve the right to correct them at any time without notice. Policies are subject to change.